This page is a translation provided for convenience. The Hebrew version is the binding one, and it prevails in case of any discrepancy.
Tax Refund Israel attaches great importance to providing an equal and accessible service to the entire public, including people with disabilities, and works to make the site accessible in accordance with Regulation 35 of the Equal Rights for Persons with Disabilities (Accessibility Adjustments for Service) Regulations, 5773-2013 (תקנות שוויון זכויות לאנשים עם מוגבלות (התאמות נגישות לשירות), התשע"ג-2013).
The site's accessibility level
The site has been made accessible in accordance with Israeli Standard SI 5568 (ת"י 5568) "Web Content Accessibility Guidelines", at conformance level AA, which is based on the WCAG 2.0 guidelines of the W3C consortium. In the most recent review, the site's pages and the steps of the eligibility questionnaire were checked with an automated testing tool and by manual testing, and no nonconformities at level AA were found.
Adjustments made on the site
- Semantic page structure, with a correct heading hierarchy and a single main heading on every page.
- A skip link to the main content, which appears on the first press of the Tab key.
- Full operation with the keyboard alone, including the eligibility questionnaire, with a clear and prominent focus indicator.
- Every form field is linked to an explicit label, and error messages are worded in text and not conveyed by color alone.
- Color contrast that meets the 4.5:1 ratio requirement for normal text.
- Alternative text for meaningful images, and decorative images are marked as such.
- The explainer video is accompanied by a full written transcript.
- Adapted to all screen sizes, and remains readable when text is enlarged in the browser.
- Respects the operating system preference for reduced motion (Reduced Motion).
- The site contains no flashing or automatically moving content that cannot be stopped.
Known limitations
We continue to improve the site's accessibility on an ongoing basis. There may be components that are not yet fully accessible, or third-party content that is beyond our control. If you encounter any difficulty, we would be glad if you reported it to us, and we will address it as soon as possible.
Accessibility inquiries
For any inquiry, request or complaint about accessibility, you can contact us:
- Email: info@supertax.co.il
- Address: 23B Herzl St., Hadera
Please describe in your inquiry the problem you encountered and the page where it occurred, so that we can deal with it accurately. We will respond to your inquiry as soon as possible.
Accessibility of the service beyond the site
The service is provided online and by email. If a particular way of contacting us is not accessible to you, email us at the address above and together we will find an alternative way to provide you with the service.
Date this statement was last updated: September 2026.